Dublin City Council Site - A Step Back
June 13, 2005
I'm in the middle of buying a house and had to contact Dublin City Council over an issue. Dublin City Council used to have a fairly functional website that contained all the information I've ever needed on it. At least it was easy enough to find the number for housing and ring them. Now however, the site is awful - difficult to use and with a design that doesn't sit consistently across the pages. Despite using the search tool and the site map, I couldn't find what I wanted (fairly straightforward stuff), nor could I find a telephone number. I was forced to ring 11850 to get a number. That is not good.
The names of the web development company are not on it, not even hidden away in the code, so I wonder if this new look site is an in-house job? Did the Council send someone off on a Dreamweaver course and let them loose on their online asset?
Because that is what a website is - an asset. Unfortunately Dublin City Council have removed any value that had been built up in theirs. View the site.