eircom Broadband Woes
March 31, 2005
I felt like I was getting my Leaving Cert results all over again this morning on the phone to eircom.
I recently discovered to my horror that my new abode wasn't capable of having broadband - this is something that all new home buyers should consider before paying over the money. Rather than simply accept the eircom party line (sub text: you are a customer we can't help you), I pursued it and have successfully had a new line installed. That was a 10 day wait.
Then I had to wait 3 more days for my new line to be on their system. Once that was done, I had to apply for a test on my new line to see if it was capable of carrying broadband. 10 more days later (working days mind you, and remember we've had St Patricks and Easter to contend with) and today was the day....
I rang, was on hold for a mere 17 minutes, gave my details and waited to see if my line had indeed passed. There was a bit of a delay, I coughed nervously, I really felt like I was getting my Leaving Cert results over the phone. The implications for my business if I couldn't have broadband would be serious. My future would be at stake...
"Congratulations Miss Lyons, you have been successful."
Relief flooded through my system, my nervous tummy did a mini-flip. Thank God.
With that, I began to give my details in order to place the order for the broadband itself. When I said I was a Mac user, there was a bit of a problem. Put on hold. Then they came back and said I couldn't have broadband. I said NO, that is not true, go and ask your supervisor.
I'd love to see the eircom training manual - is it policy to state categorically that something is not possible if you don't understand it?
Supervisor confirmed that Macs are able to take broadband, I was given a date, and now all I have to do is wait another 2 weeks....Actually it's more like a pregnancy test - I was successful and now I have a long wait!
Meanwhile I have taken up almost permanent residence in The Morrison Hotel which I love because the coffee is good, the home-baked biscuits are addictive, staff are friendly and they give free wireless broadband!!