Aer Lingus Customer Service
January 14, 2005
Check the time - yes, it's jet lag lady writing again!
I actually had a very disturbed night's sleep and I put it down to Aer Lingus. I didn't mention that they didn't manage to put my boogie board on the flight from London. It arrived on a later flight and they are now trying to deliver the board to me. As I work from home, this shouldn't be too difficult.
The way they've gone about it seems very aggressive. I got a call from their customer service on lost items yesterday evening at 7.30pm. I was told that they had shown up at the house the previous evening, with the board, but nobody answered the door. No advance phone call to announce their arrival.
I explained that we were fast asleep at the time having just endured a long flight from Australia. The man was quite gruff, didn't really care, just seemed intent on getting rid of my board back to the rightful owner. So I can't really slight him for trying to do his job eh? (What a chilled out relaxed person I am post 6 weeks of lovely holidays!!)
The man asked if I would be in last night. I was. He said he'd get the board in the delivery van by 8pm and it would be with me by 9pm. I said great and then set about trying to stay awake until 9pm. Eyes were burning and pushing for closure. Stomach was churning and going into 'middle of the night mode'. But I stayed awake until 9pm. The van didn't come, I lunged into bed, and promptly feel asleep.
At 2 minutes past midnight, there was a ring on the door. Staggered to the door phone to find out that it was a man from Aer Lingus wanting to deliver the boogie board. What kind of delivery service is that? I have never in my entire life heard of a courier service that operates at 2 mins past midnight.
Because he was at the wrong entrance to the building, I couldn't speak to him on the door phone. Because of the late hour, I decided not to open the door and run downstairs. He persisted though - with a further 4 rings on the bell. His calling ended at 12.15am at which stage I went back to bed.
He wasn't finished though. No. I then received a voicemail message on my mobile telling me that he'd been to the building and couldn't get in. Is this man operating on Australian time also? After 9pm is not acceptable for strangers to come knocking on your door. I intend to inform Aer Lingus of this later on this morning when they open for business.