Which Mobile Provider?
September 20, 2004
I'm thinking of changing mobile provider. I'm making too many calls to be getting value from the plan I'm on at Meteor, yet there is a huge jump from the one I'm on to the next one. The next one would give me 1250 free minutes per month - yet I only use 670, so I need to leave them.
I looked at the O2 site and rang their business sales number to get a bit more info. God, their business model sucks. I was put on to 2 different people and they want to send an O2 sales rep out to meet me. He'll be able to fit me in end of this week or early next. I tried to tell him that I'm a small business, very busy and that I want to make my decision today. Fitting in to some sales rep's schedule is not what I had in mind. Nor have they earned a meeting with me, why should they get my time?
And so to Vodafone - the eircom of the mobile world. I've made my views on eircom pretty well known in the past, so I shall say no more.
So I'm going to take a walk down Henry Street later this afternoon and visit the Vodafone and O2 shops and make up my mind. Meanwhile Gary from Meteor customer care got really snotty when I said I was leaving. Suddenly he didn't have answers to questions such as "how many minutes did I use last month?". He wanted to get someone to call me back. In my experience, they've never called me back, so I said I'd hold. I suppose I should feel all warm and fuzzy because Meteor Customer Care obviously cares about me and doesn't want to lose me as a customer!